Laptop Questionnaire

Answer the questions below to the best of your knowledge. Thank you!

  • A1. Have you contacted a PUZZL. Representative, and if so, have you exchanged the requested pictures with them?

  • A2. Which laptop have you upgraded to?

  • A3. Why did you upgrade?

  • A4. Have you gotten your old laptop repaired before? If so, when and for what?

  • A5. When was the last time you used the laptop?

  • B1. Any known essential issues with the laptop? E.g. Keyboard not working, computer freezing up, Wi-Fi cutting out?

  • B2. Does the battery last a full day?

  • B3. Does it feel slow trying to do normal tasks?

  • B4. Do the fans spin loudly?

  • B5. Does the laptop heat up easily?

  • C1. Will you include the charger?

  • C2. Will you include any additional accessories with it?

  • D1. Which PUZZL. Representative (If any) did you discuss with prior to this? (N/A if none)

*In the event that the provided descriptions mismatch the actual conditions of the device beyond a reasonable doubt, a penalty may be issued toward the valuation of the device.Device inspection is done off-site to increase convenience for the end user. Inspection results are presented with visual evidence in the case of mismatched descriptions. Inspection is conducted by experienced hardware technicians.This may either be deducted from a deposit if required or requested from you directly.This is to ensure that all users of the laptop exchange service are treated fairly.PUZZL. reserves the right to final decisions.